A brief overview

Bank of Baroda, one of the largest banks in India, has a wide range of products & services to offer to its customers. The bank used to receive a lot of products/services related leads from its website. All the leads received online reach the website administrator who, in turn, forwards them to the concerned depts. /regions based on the nature of the enquiries. In this entire process, many leads would reach the wrong dept. /region, resulting in the loss of business for the Bank. For this purpose, the Bank decided to have an Online Enquiry Management Module.

A sound overall system to provide the officers of Bank across the country with a user-friendly Online Enquiry Management Module and design & development of a centralised database for maintaining the data related to all the leads generated.

Overview | Key Challenges | Emovez Approach & Solution | Benefits to the Bank